What are your delivery terms?

Goods are normally despatched within 7 working days from receipt of order. Delivery times are not guaranteed so if you require next day delivery please contact our Customer Services department.

In the unlikely event that an item is temporarily out of stock, you will be notified by email.

Orders worth over £61.00 are usually couriered and will require an authorised signature on delivery. Some smaller items are couriered to ensure a good service and will require an authorised signature on delivery

Postage is calculated on both weight and destination. UK next day delivery can normally be provided at an additional charge. Please contact us to arrange this.

Please Note: We do not pay return postage on unsuitable goods or on items that are faulty/damaged.

Our current postage rates are as follows:

Delivery to mainland GB

Order value / weight P&P
• to £60.99 £4* / £6 / £8† plus VAT
• £61-£200 £8 plus VAT
• over £200 Free postage and packing

* the £4 plus VAT rate applies when ordering one copy only of selected products:

Colourful Semantics - A Practical Resource, Fink Again and Get It Wight CD, First Sentences CD, I Say! Disc, It's An Austism Thing I'll Help You Understand, Listen Up CD, Metaphon Worksheets CD, Mind Reading CD, Mouth Gymnastics CD, My First Words CD, Phoneme Factory Screener, Phoneme Factory SoundSorter, Question Time CD, Rhyme Time CD, Susie Spins, Sounds Rights 1 CD, Sounds Rights 2 CD, Vocabulary Voyage CD, Word Families CD.

† the £8 plus VAT rate applies when an order includes a Stass Game Board

Standard delivery to Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Scottish islands

Order weight P&P
• 0 to 500g £6.00 plus VAT
• 500g to 2kg £8.00 plus VAT
• 2kg to 5kg £18.00 plus VAT
• 5kg to 10kg £23.00 plus VAT
• 10kg to 15kg £31.04 plus VAT
• 15kg to 20kg £42.00 plus VAT

Standard delivery to EU Member States

Order weight P&P
• 0g to 500g £6.00 plus VAT
• 500g to 1kg £10.00 plus VAT
• 1kg to 1.5kg £12.00 plus VAT
• 1.5kg to 2kg £15.00 plus VAT

International standard delivery:

Order weight P&P
• 0 to 500g £8.00
• 500g to 1kg £14.00
• 1kg to 2kg £25.00
• 2kg to 5kg £28.00
• 5kg to 10kg £50.00
• over 10kg £60.00